Service

Pre-sales Service: Our customer service team possesses a comprehensive understanding of our products' characteristics, functions, and advantages. We handle inquiries via telephone, online chat, and other channels, patiently addressing your questions and providing expert recommendations on product selection and solutions tailored to your specific needs.

In-sales Service: Throughout the order processing, production, and logistics stages, we maintain close communication with you to ensure full transparency and guarantee that your products are delivered on time and to the highest quality standards.

After-sales Service: We offer a complimentary 2-year warranty on the complete unit, along with lifelong paid support services. For urgent requirements, we provide a 24-hour response service: our technicians will arrive on-site within 24 hours for locations within the city, 36 hours within the province, and 48 hours for locations outside the province. Our service scope covers repairs, maintenance, and technical support; however, repairs necessitated by improper usage or unauthorized disassembly by the user will be subject to a service fee.