How many days do you need to install the equipment?
Installation time typically depends on the quantity of equipment and the conditions at the installation site. For instance, a small quantity of simple busducts might be installed in a single day, whereas a complex power distribution room could take a week or even longer.
How many staff members do you send abroad to install the equipment?
We typically send a team of 3 to 4 installation personnel to the site, with a maximum of no more than 6 people.
Do you have a specific sales target or quota requirement for your distributors?
To become one of our distributors, the general sales target is set at 5 million RMB per year.
Can I transfer funds to you and have you pay other suppliers on my behalf?
We fully understand your desire to streamline the process; however, we must ensure that all transaction procedures comply with relevant laws, regulations, and our company policies.
Can I have goods from other suppliers delivered to your factory so they can be loaded and shipped together?
Due to company policy—which requires that both funds and goods align directly with the contracting party—we are unable to handle payments on behalf of third parties or consolidate shipments containing goods from other suppliers. This policy is in place to better safeguard the security of your funds. Please feel free to let us know your specific requirements, and we will do our utmost to cooperate with you!
When will your factory close for the Spring Festival holidays?
We schedule our holidays in accordance with the national statutory holidays. We recommend that you arrange your procurement and logistics needs in advance of the festival to avoid any delays caused by the holiday period.
Can the equipment be installed in hot weather?
Our equipment can be installed in hot weather; however, to ensure both safety and installation quality, we strongly recommend scheduling the installation for the early morning or late evening hours, thereby avoiding the peak heat of midday. This approach not only safeguards the safety of our installation personnel but also ensures that the equipment operates stably within a more suitable environment.
Can your products be installed in cold weather?
Our equipment can be installed in cold weather; however, specific cold-weather precautions must be implemented to ensure both safety and installation quality.
Do you have an office in Shanghai or Guangzhou that I could visit?
At present, we do not have offices in Shanghai or Guangzhou; our company headquarters is located in Qingdao, Shandong Province.
Can you send your staff to install the equipment for us?
We can certainly dispatch installation personnel to perform the installation; however, it is typically necessary to schedule this service in advance—a standard procedure within the industry. Scheduling in advance ensures that our installation team arrives on time and has the necessary tools and materials prepared beforehand, thereby avoiding any delays to your schedule. Can I purchase only spare parts from you?
Yes, our spare parts are available for individual purchase. However, since purchasing spare parts typically involves fixed costs related to inventory management and logistics, the unit price may be slightly higher than when purchasing in bulk.
Will you be attending any trade fairs to showcase your products?
Yes, we will. Our technical team will be present with our latest product solutions. We look forward to meeting you in person to discuss potential opportunities for collaboration.
Can you ship the equipment directly to my warehouse in Guangzhou?
We will arrange for the shipment to be delivered to the specific location you designate.
How long does it take for you to provide us with design options?
Typically, within 2 to 3 days after we have communicated with the client and confirmed the technical specifications, we will provide the detailed design proposal.
What standards do your products adhere to?
The manufacturing of our busbar trunking systems primarily complies with national, industry-specific, and international standards.
How do you package the equipment?
Large and heavy items are packaged in wooden crates or metal frames, with foam boards or composite films used internally to cushion and secure the contents.
Can you design the equipment to fit our specific dimensions?
Yes, we offer product customization based on your specific dimensions and requirements. We can adjust the structure, functionality, and appearance to meet your exact specifications.
How many years of experience does your company have in manufacturing this type of equipment?
At Fenghua, we have over 20 years of experience in manufacturing these products.
What certifications does your equipment hold?
During our manufacturing process, we have established comprehensive quality, environmental, and safety management systems. Our certifications include the 3C certification for busbar trunking systems, ISO 9001 Quality Management System certification, and ISO 14001 Environmental Management System certification.
How many employees do you have at your factory?
Our company currently has approximately 50 employees.
How can I become your authorized agent in my country?
The key criterion for becoming our authorized agent is ensuring that your qualifications and resources align well with our requirements. Do you have any agents in our country?
We do not currently have any agents.
Do you have any actual project photos of the equipment?
We have numerous project photos from various locations across China.
How far is your factory from the city hotels?
There are several hotels located within a 1-kilometer radius of our facility.
How far is your factory from the airport?
We are located approximately a one-hour drive from Qingdao Jiaodong International Airport.
How long does it take to travel from Guangzhou to your factory?
It takes 5 hours to travel from Guangzhou to our factory.
Where is your factory located?
We are situated in the beautiful coastal city of Qingdao—specifically in the West Coast New Area of Shandong Province, China.
Do you provide free spare parts?
We typically offer a one-year free warranty service. During this period, any repairs or spare part replacements necessitated by product quality issues are provided free of charge. For consumable parts or spare parts required after the warranty period has expired, we provide them at cost price.
What is the expected lifespan of your products?
The typical service life of our busbar trunking systems ranges from 30 to 50 years. Under conditions of normal use and proper maintenance, their lifespan can easily exceed 20 years—and may even reach up to 50 years. The actual lifespan is influenced by manufacturing quality, the operating environment, and the level of maintenance performed.
Do you provide a detailed and professional installation manual?
We ship our products accompanied by detailed installation drawings, operating instructions, and safety precautions.
Do you accept OEM orders?
Yes, we do.
Do you provide samples? Are they free of charge?
We can provide samples for a fee; however, if a formal order is placed subsequently, the sample fee will be refunded.
What are your payment terms?
Our standard payment terms require a 30% upfront deposit, with the remaining balance due prior to shipment. For long-term partners, we are open to adjusting payment terms based on specific requirements.
What is your Minimum Order Quantity (MOQ)?
The Minimum Order Quantity (MOQ) for our busbar trunking systems varies depending on the specific product type, ranging from 1 meter to 10 meters. Are you a trading company or a manufacturer?
We are a manufacturer, offering direct factory sales.
How long is your delivery time?
The delivery lead time for busduct systems is typically around 7 to 15 days; however, the specific timeframe may vary depending on the details of your order.
How many production lines do you have in your factory?
We operate multiple automated production lines capable of meeting the manufacturing requirements for busducts of various specifications, thereby ensuring efficient delivery.
